Desenvolvedor ServiceNow com mais de 3 anos de atuação prática em projetos de médio e grande porte, com foco em CSM, ITSM, Service Portal e Workspace. Forte capacidade analítica e pensamento lógico sempre foram pilares na minha trajetória, permitindo rápida adaptação a novos contextos e tecnologias, mesmo em cenários desafiadores.
Tenho histórico sólido em projetos complexos, como a migração completa de ambiente Zendesk para ServiceNow CSM, atuando de ponta a ponta no levantamento de requisitos, definição de roadmap, desenvolvimento, testes e validação.
Trabalho com abordagem orientada a resultado, com atenção à experiência do usuário, eficiência operacional e consistência técnica. Atuo com domínio em:
Flow Designer, Integration Hub, Scheduled Jobs, Script Includes, GlideAjax, Business Rules, Record Producers, Catalog Items, REST Messages, Client Scripts, UI Policies, UI Actions, entre outros.
Comprometido com a entrega de soluções confiáveis, sustentáveis e com alto impacto para o negócio.
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ServiceNow Developer with 3 years of hands-on experience in mid to large-scale projects, focusing on CSM, ITSM, Service Portal, and Workspace. Strong analytical thinking and logic-driven problem solving have consistently supported my ability to quickly adapt and deliver, even in complex and unfamiliar environments.
Track record includes key initiatives such as a full Zendesk-to-ServiceNow CSM migration, driving end-to-end delivery—from requirement gathering and roadmap design to development, testing, and validation.
Delivery-oriented professional with attention to user experience, operational efficiency, and technical consistency.
Experienced in:
Flow Designer, Integration Hub, Scheduled Jobs, Script Includes, GlideAjax, Business Rules, Record Producers, Catalog Items, REST Messages, Client Scripts, UI Policies, UI Actions, among others.
Committed to delivering reliable, sustainable, and high-impact solutions.
